Customer Service Technician

The international scope of the Actini Group will require you to travel regularly to its client sites (60% to 70% of the time).

The position is based in EVIAN (74) and is available as soon as possible as a permanent contract (CDI).

• 37 hours per week (Full-time)
• Day shifts, Monday to Friday
• Flexible hours
• System for compensating overtime hours

Attractive salary based on experience, including a fixed and variable component, for a gross annual salary between €35,000 and €50,000.

If you are interested in any of the listings below, please send a resume and cover letter to recrutements@actini.com or fill out the form linked under “apply to this offer”.

You will report to the Customer Manager within the After-Sales Service (SAV) department, which consists of about ten people.

Responsibilities

• Ensure preventive, corrective, and improvement maintenance of the installed machine fleet.
• Manage follow-ups on your interventions, reports, and communications with clients.
• Handle the administrative processing of offers and orders for spare parts.
• Participate in the assembly, testing, installation, and commissioning of laboratory units.
• The international scope of the Actini Group will require you to travel to all its client sites, both in France and abroad (60 to 70% of the time).

Key Tasks

• Perform preventive, corrective, and improvement maintenance operations at client sites.
• Commission installations after maintenance operations.
• Conduct testing.
• Prepare reports and technical notes (manuals, protocols).
• Read and interpret P&IDs, functional analyses, and electrical schematics.
• Make wiring modifications on electrical cabinets and peripherals.
• Serve as the interface with the client and communicate in English.
• Prepare offers and lists of spare parts.

• Education: Bac +2 in Electrotechnics or Electromechanics, or BTS in Industrial Maintenance, or significant experience of 5 years
• Knowledge in automation is a real advantage
• Willingness to travel to client sites (Europe, Asia, North America, and South America).
• Required Skills: Rigor, adaptability, interpersonal skills, and autonomy
• English: proficient in reading, speaking, and writing

Founded in 1953, ACTINI, a French industrial group, designs, builds and markets pasteurization, sterilization and decontamination equipment mainly intended for the treatment of pharmaceutical and cosmetic products.

The ACTINI group, which has around 180 people (including 110 on the Evian site), has chosen to structure its development towards niche markets where the technology it develops represents a real competitive advantage.

Without geographical limits, ACTINI today generates more than 80% of its turnover from exports on all continents and has structured itself internationally in order to develop the most promising markets: subsidiaries in the United States , in China and Canada.

If your goal is to invest in technical projects in an international environment and to leverage your talent in a society that is constantly evolving, don’t hesitate!

• Benefit from numerous activities and offers provided by our employee committee (exclusive offers, discounts for cinemas and cultural outings, company-organized sports activities).
• High-quality health insurance covering the entire family, with 80% of the cost covered by the company.
• 13-month salary.
• Additional compensation through company profit-sharing.
• Access to the 1% housing program, which provides assistance for purchasing or renting a home.
• Option to have lunch in the cafeteria with a meal and dessert prepared by our partner caterer.
• For business travel, expenses are reimbursed at actual costs, plus a daily travel allowance added to your salary.

At SOFAST – ACTINI, we offer more than just a job. We provide our 180 employees with opportunities for development and advancement across various roles and markets, as well as international experience for those interested. We believe that our success is shared.